SIMPLE Mobile Plans
Sign in
Close
Register Contact Us

FAQ

What is so special about Telcel America?

Telcel America is a pay-as-you go prepaid wireless phone service that requires no long term contracts, no credit checks, no activation fees, no monthly bills and no age limits!
Will my Telcel America phone allow roaming in Mexico?
No, international roaming is not allowed at this time but may be in the future.
Can I call my friends and family in Mexico?
Yes, as long as you buy and add a $60 Unlimited International Long Distance (ILD) card.
Can my friends and family in Mexico call me?
Yes, as long their service allows it.
Can I make international calls from my Telcel America phone?
Yes.
Where can I use my Telcel America phone?
You will be able to use your Telcel America phone and our Telcel America Services solely within our Telcel America Service Area Map. Please click here to check our Service Area Map.
Will my Telcel America phone roam domestically?
No, your Telcel America phone won't roam, you will be able to enjoy nationwide coverage on one of America´s best networks, at the same price of a local call!
Can I make international calls from my Telcel America phone?
Yes, Telcel America now offers Unlimited International Long Distance (ILD) Calling. For more info, go to www.TelcelAmerica.com/unlimitedinternational or click here.
Can I send international text messages from my Telcel America phone?
Yes.
How can I download ringtones and graphics to my Telcel America phone?
To download ringtones and graphics to your Telcel America phone, you first need to buy the ringtones and/or graphics of your preference online. Please go to www.TelcelAmerica.com/apps, then enter your Telcel America phone number to browse or buy a ringtone and/or graphic. On the upper right hand side of the page you may click the "CLICK HERE" link below "Need Help?" to access the download tutorial for your specific phone model.
What type of Service Cards and Plans does Telcel America offer?
We offer a $60 Unlimited Plan with Unlimited Minutes, Unlimited Messages, Unlimited Mobile Web Access and Unlimited International Long Distance (ILD) calls to specific destinations.
Where can I buy a Telcel America Service Plan or a Service Card?
You can buy a Service Plan on our website at www.TelcelAmerica.com/Refill or a Service Card at any of our more than 14,000 participating stores. Please go to www.TelcelAmerica.com/Retail to find a participating store nearest you.
How often do I need to add a Telcel America Service Plan?
You need to refill your Service Plan every 30 days in order to keep your Telcel America phone active. You can also enroll in Auto-Refill by going to www.TelcelAmerica.com/AutoRefill, which will automatically refill your Service Plan when you reach your Service End Date.
How do I Activate my Telcel America phone?
To Activate your new Telcel America phone online, you simply need to go to www.TelcelAmerica.com/Activate. You may also Activate your New Telcel America phone by calling our Customer Care Center at 1-800-220-9518 from another phone.
How do I find my phone number?
Please go to www.TelcelAmerica.com/phones and click on the "Learn More" icon below your phone to access our "Find Phone Number" tutorial in the "Getting Started" section.
Where can I find my phone's Serial Number?
Please go to www.TelcelAmerica.com/phones and click on the "Learn More" icon below your phone to access our "Find Phone Serial Number" tutorial in the "Getting Started" section.
Which retail stores offer Telcel America products?
Over 14,000 participating retailers offer Telcel America phones and Service Cards. Please go to www.TelcelAmerica.com/ShopPhones to find a participating store nearest you.
What should I do if I am unable to make or receive calls on my phone?
Your line may not be completely Activated. Please call the Telcel America Customer Care Center at for assistance.
What happens when I refill my Telcel America Service Plan?
Every refill resets your phone's balance by the amount of the Service Plan. When you refill your phone with an Unlimited Plan, you will receive unlimited talk, text, and/or multimedia messages and Mobile Web Access on data-enabled phones for 30 days, When you refill your phone with an Unlimited Plan, with International Long Distance (ILD) calls you will receive unlimited talk, text, and/or multimedia messages, Mobile Web Access on data-enabled phones and Unlimited International Long Distance (ILD) calls to specific destinations for 30 days.
What is "My Account"?
"My Account" is a feature which allows the customer to do the following: 1. Refill directly 2. Update billing information 3. Update personal profile information 4. Set up a PIN for Mobile Web transactions 5. Enroll in Auto-Refill
Why do I have to create an Account?
Telcel America accounts are important so we can keep you informed on service updates such as extended coverage, phone specific changes and also new services, plans or products available to our customers.
I do not know My Account username or password?
No worries, just click on the "Forgot/Get Password" section and follow the instructions to create an Account and to access your account.
What can I do with a Telcel America Account?
"My Account" is a feature designed to enable you to update your personal profile, your credit card billing information, refill by buying or adding a Service Plan and to access cards in your Telcel America RESERVE, plus much more.
How do I program my T-Mobile compatible phone once I receive my Telcel SIM card?
1. CREATE A NEW APN (ACCESS POINT NAME).
FIELD SMARTPHONE SETTINGS ALL OTHER PHONES
NAME Telcel América Telcel América
APN wap.tracfone wap.tracfone
PROXY n/a 216.155.165.40
PORT 8080 8080
MMSC http://mms.tracfone.com http://mms.tracfone.com
MMS PROXY n/a 216.155.165.40
MMS PORT n/a 8080
2. SELECT THE APN YOU JUST CREATED.
3. DELETE THE OLD APN FROM YOUR PHONE IF POSSIBLEUpdating your APN settings does not guarantee MMS (Multimedia/Picture Messaging) will work.
MMS is dependent upon your phone model's limitations. If you have an iPhone you have purchased from another source and you would like to use MMS, you will need to Jailbreak** your iPhone in order to update your MMS settings. **Search "Jailbreak iPhone" on-line for more information.